Financial Services Guide


Infinity Management Pty Ltd (AFSL 481586 / ACN 608616502)

Level 1, 47 Darby Street

Newcastle NSW 2300

Authorised Representatives:

The trustee for IWFS Unit Trust trading as Infinity Financial Advisory

ASIC 001239329/ ABN 53 987 027 691

  • Andrew Masson (ASIC 000259116)
  • Andrew Lindner (ASIC 000459720)
  • Ben Travers (ASIC 000239501)
  • Steve Moore (ASIC 001263191)

Level 1, 47 Darby Street

Newcastle NSW 2300

Version: 3.0 – 1 July 2021
Authorised for distribution by Infinity Management Pty Ltd


Why am I receiving this document?

This Financial Services Guide (FSG) will help you decide whether to use the services that we* offer. It contains information about:

  • Infinity Management Pty Ltd
  • The trustee of the IWFS Unit Trust (IWFS) and your financial adviser
  • The services we offer and their cost
  • Any conflicts of interest which may impact the services
  • How we are remunerated
  • How we deal with complaints if you are not satisfied with our services.

This FSG should be read in conjunction with the Adviser Profile which provides further information on your financial adviser, we will provide you with this document when you seek our advice.

When we provide you with financial planning services you may receive:

  • A Statement of Advice (SoA) or Record of Advice (RoA) which documents the advice we provide to you.
  • A Product Disclosure Statement (PDS) which explains the products we have recommended.

* In this document ‘we’ refers to IWFS and your financial adviser.

Infinity Management Pty Ltd

Infinity Management Pty Ltd holds an Australian Financial Services Licence (481586) which has been issued by the Australian Securities and Investments Commission (ASIC).

Infinity Management is required to comply with the obligations of the Corporations Act and the conditions of its licence. This includes the need to have adequate compensation arrangements in place with a Professional Indemnity insurer for the financial services that it and its representatives provide.


IWFS and Your Financial Adviser

IWFS has been appointed as a Corporate Authorised Representative of Infinity Management Pty Ltd.

Andrew Masson, Andrew Lindner, Ben Travers and Steve Moore have been appointed as Authorised Representatives of Infinity Management.

We act on behalf of Infinity Management who is responsible for the services that we provide.

Not Independent

We may receive a commission paid by the product provider where we provide advice on personal risk insurance. As such our personal insurance advice is not independent, impartial or unbiased.

What services do we provide?

IWFS is authorised to provide personal advice and dealing services in the following areas:

  • Securities advice
  • Deposit & payment products
  • Managed investment advice
  • Margin lending advice
  • Portfolio reviews
  • Superannuation advice
  • Retirement planning advice
  • Life Insurance advice

The financial advice process

We recognise that the objectives and personal circumstances of each client are different.

What is right for one client may not be right for another.

Where we provide personal advice, we will listen to you to understand your objectives and circumstances. We will also ask questions to make sure we address all issues.

When we first provide personal advice to you it will be explained thoroughly and documented in a Statement of Advice (SoA) which you can take away and read.

The Statement of Advice will explain the basis for our advice, the main risks associated with the advice, the cost to you of implementing the advice, the benefits we receive and any con conflicts of interest which may influence the advice.

For managed funds and personal risk insurance, we will provide you with a Product Disclosure Statement. This contains information to help you understand the product being recommended.

At all times you are able to contact us and ask questions about the advice and investments recommended.

You can provide instructions to us in writing, via phone or via email. Please note you are responsible for ensuring your instructions do however reach us.

We may provide further advice to you to keep your plan up to date for changes in your circumstances, changes in the law and changes in the economy and products.

If we provide further advice it will typically be documented in a Record of Advice.

Fees and Commission


All fees are payable to the trustee of the IWFS Unit Trust, trading as Infinity Financial Advisors.

Plan Preparation Fee

The Plan Preparation fee includes all meetings with you, the time we take to determine our advice and the production of the SoA.

The Plan Preparation fee is based on the scope and complexity of advice provided to you. We will agree the fee with you at our first meeting.

Plan Implementation Fee

If you decide to proceed with our advice we may charge a fee for the time we spend assisting you with implementation. We will let you know what the fee will be in the SoA.

Annual Service Fees

Our annual fee depends on the services that we provide to you. The fee will be a percentage of your portfolio value or an agreed fixed fee. It is paid monthly. Fees may also be charged as a percentage of each transaction we undertake for you (eg for share trades). Our services and fee will be set out for you in a formal agreement with you.

Insurance Commissions

We receive a one-off upfront commission when you take out an insurance policy we recommend. We also receive a monthly commission payment for as long as you continue to hold the policy. The commission will vary depending on the recommended product and will be documented in the SoA or RoA.

Other Benefits

We may also receive additional benefits by way of sponsorship of education seminars, conferences or training days. Details of any benefits received above $100 will be maintained on a register which is available to you on request.

Advisor Remuneration

Andrew Masson, Andrew Lindner and Ben Travers are shareholders of the practice. They are paid a salary and are entitled to any profits that the practice makes.

Steve Moore is an employee of the practice and is paid a salary.  Steve may also receive a performance bonus which is based on a number of key performance indicators.

Conflicts of Interest

Your financial advisor may recommend investments in shares that they hold or may hold in the future. You will be advised where a conflict of interest may exist and how the conflict will be managed.

Making a Complaint

Making a Complaint

We endeavour to provide you with the best advice and service at all times.

If you are not satisfied with our services then we encourage you to contact us. Please call us or put your complaint in writing to our office.

If you are not satisfied with our response you can refer it to the Australian Financial Complaints Authority (AFCA). You can contact AFCA on 1800 931 678. AFCA provides a fair and independent complaint resolution service which is provided to you free of charge.

Your Privacy

Your Privacy

We are committed to protecting your privacy. We have a Privacy Policy which sets out how we collect, hold, use and disclose your personal information. It also sets out how you can access the information we hold about you, how to have it corrected and how to complain where you are not satisfied with how we have handled your personal information.

Our Privacy Policy is available on request and on our website.